NOTICE TO CUSTOMERS
BILSTEIN Tech, Service and Warranty services have been temporarily suspended due to COVID-19. Please see full update below.
NOTICE TO CUSTOMERS
NOTICE TO CUSTOMERS – BILSTEIN Tech, Service and Warranty services have been temporarily suspended due to COVID-19. Please see full update here.
Dependability Well Beyond Your Purchase.
When it comes to performance and durability, our products are subject to the highest quality and safety standards. As a valued customer, you can always count on BILSTEIN quality, backed by our BILSTEIN WARRANTY PROMISE – our promise of reliability and dependability for your BILSTEIN products.
Most of the BILSTEIN products available in the North American aftermarket are backed by our LIMITED LIFETIME WARRANTY for as long as you own your BILSTEIN products, while certain product categories are backed by industry leading warranties ranging from 90 days to two (2) years. Please consult our BILSTEIN Warranty Promise to see which warranty is applicable to your product.
Further information can be found in our BILSTEIN Warranty Promise
Limited Lifetime Warranty for Products Purchased in North America
BILSTEIN warrants that aftermarket products purchased from a BILSTEIN distributor in North America will be free from defects in design, material, and workmanship for as long as you own the product. (Exclusions apply, for details please see the BILSTEIN Warranty Promise).
Separate Warranty Period for Products From the Steering Rack, Standalone B3 Coil Spring, B3 Leaf Spring, and B8 5160/8100/8112 Categories Purchased in North America
BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of two years (for details, please see the BILSTEIN Warranty Promise).
Separate Warranty Period for Products from the EVO S, EVO SE, EVO T1 and EVO T2 Categories Purchased in North America:
If the Products purchased in NA are Products from the EVO S, EVO SE, EVO T1 and EVO T2 category, the following warranty shall apply:
BILSTEIN warrants to the original purchaser that, for a period of five (5) years from the date of purchase through a BILSTEIN distributor or retailer, this Product shall be free from defects in design, material and workmanship. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply.
Separate Warranty Period for Products from the Clubsport, EVO R, Motorsport, B8 5125/5165/8125/9200/9300 Series and Control Arm Category Purchased in North America:
BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of 90 days (for details, please see the BILSTEIN Warranty Promise).
Proceed in case of defects
Please contact your BILSTEIN distributor directly if, despite our strict quality controls, you believe your product has any defects in design, material, and workmanship. To ensure that your warranty claim is resolved as quickly and easily as possible, please read our BILSTEIN Warranty Promise and follow the steps outlined therein:
- 1. Contact your BILSTEIN distributor or retailer in North America to request a return goods authorization (RGA)
- 2. Package the product safely for shipping, include a copy of the invoice as proof of purchase, affix the RGA number visibly and legibly to the outside of the package, and return the product to your BILSTEIN distributor or retailer.
- 3. Your BILSTEIN distributor or retailer will take care of everything else.
The BILSTEIN Warranty Promise
Here you can download the BILSTEIN Warranty Promise. Unless otherwise instructed by BILSTEIN personnel, please return the product in question to your original place of purchase for warranty processing. If this is not possible, please download the Warranty Evaluation Form below and send directly to BILSTEIN.
- BILSTEIN Warranty Promise
- BILSTEIN Warranty Eval Sheet