Warranty information

thyssenkrupp Bilstein of America warrants its gas pressure shock absorbers against manufacture defects in workmanship and materials to the original purchaser, with proof of purchase.

Warranty information

WARRANTY RESTRICTIONS

The limited warranties set forth above do not cover normal wear and tear and are non-transferable. The following are warranty exclusions:

  • Original equipment shock absorbers (vehicle manufacturer warranty)
  • Improper installation
  • Racing, driving competition or off-road use
  • Modified use on BILSTEIN recommended vehicles
  • Commercial vehicles
  • Bent or broken Rods showing abuse or abnormal wear

Surface finish, boot or mounting hardware such as, but not limited to, rubber bushings, as well as labor charges are not covered by any of the foregoing limited warranties. BILSTEIN’s liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned BILSTEIN shock absorber. Repair or replacement as provided by this warranty is customer’s sole and exclusive remedy in the event of a product failure. Manufacturer shall not be liable for any incidental, consequential or other damages resulting from the disassembly, handling, installation, service, repair or use of this product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

When shipping internationally; brokerage fees duties and taxes are not covered by the warranty.

Note: Other exclusions may or may not apply in certain states or rare circumstances.

WARRANTY PROCESS

  1. Proof of purchase is required to process all warranties
  2. If possible check the suspect shock/strut for possible failure using the directions listed below
  3. If the shock/strut assembly qualifies as defective return it to your place of purchase accompanied by a copy of the proof of purchase. Include all contact information including a description of the problem/failure
  4. Do not send shocks in loaded. Please remove all springs and mounting component.

*Please Note: Unless otherwise instructed by BILSTEIN personnel, please return the product in question to your original place of purchase for warranty processing. If this is not possible, please download the Warrenty Evaluation Form below and send directly to BILSTEIN.

For additional information about our warranty, please contact our Warranty Hotline by phone at 1(800) 370-9522 or email [email protected].